Refund Policy

Refund requests must be submitted by contacting our support team.
Refunds are only considered if a technical error or processing issue occurred due to Vertical Vin.
No refunds will be issued once a vehicle report has been successfully generated and delivered.
Customers are responsible for providing the correct VIN/HIN and vehicle information before placing an order.
Refunds will not be granted for incorrect information submitted by the customer.
If a duplicate payment is made, the duplicate transaction will be refunded after verification.
Processing times may vary depending on the payment provider.
Refunds, when approved, will be issued to the original payment method only.
Vertical Vin reserves the right to approve or deny refund requests based on the circumstances of each case.
By purchasing a vehicle report, you acknowledge and agree to this Refund Policy.

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